Return Policy
The declared 14-day return period covers all technical issues related to the store.
If a defect is found, we will attempt to fix it. If the issue cannot be resolved, the purchase amount will be refunded.
If the store functions correctly but there is an issue with educational materials, the problem must be reported within 14 days. We will attempt to resolve it; if unsuccessful, a refund will be issued.
1. No Right of Withdrawal for Digital Products
In the USA there isn't a federal requirement for a digital product refund policy. When purchasing a digital product (e.g., e-book, online course, software) from our store, the customer agrees to receive digital content before the withdrawal period expires.
As a result, the customer loses the right to withdraw from the contract once the digital product has been accessed or downloaded.
2. Acceptance of Terms and Conditions
Before purchasing a digital product, the customer must accept these terms, which clearly outline the loss of the right to withdraw from the contract. Accepting these terms is a necessary condition for completing the purchase.
Complaint Procedure
1. Complaints Regarding Digital Products
If technical errors or other issues related to the digital product's functionality arise, the customer has the right to file a complaint.
2. How to Submit a Complaint
Complaints should be sent via email to supportakademia@int.pl and must include:
- Customer's full name
- Email address used for the purchase
- Description of the issue and circumstances of its occurrence
- Order number (if applicable)
3. Complaint Review Process
Complaints will be reviewed within 14 business days from the date of receipt. If additional clarification is required, the customer will be informed via email. In such cases, the review period may be extended.
4. Corrective Actions
If the complaint is deemed valid, we will take the necessary corrective actions, such as:
- Providing an updated version of the digital product
- Technical instructions to resolve the issue
- Other actions agreed upon with the customer as part of the complaint procedure